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“It’s a fascinating industry for me because it affects all aspects of your life all the time. You pay [for goods and services] and you have insurance and you may have investments. Everything that you do has financial services involved. And all of those technologies are part of what makes it better or more efficient, cheaper or relevant to you, more customized to your needs.”
Though there are huge global players in this space in countries like China and the United States, Alicia says the region has the companies, many of whom are leveraging the experience gained in learning the back-end operations of companies in the contact centre industry here, to build a sector much like the one that’s emerged in Israel over the last 30 years.
“Tel Aviv is the [centre] of the technology industry in Israel. Now what’s interesting for our region is that the city is the size, in terms of population, of Halifax,” says Alicia. “It’s not a city with 10,000,000 people. When I see Tel Aviv as an epicentre of technology…Atlantic Canada has no less potential in terms of becoming a power centre in technology. I’ve met founders here that have fantastic technologies that have solved real issues. They have clients not only in Canada but also globally.”
Listen to Mark’s conversation with Alicia in the player above, or on your preferred podcast platform.
The Huddle “Home Office” podcast – available on Spotify, Google Play, Stitcher and Apple podcast platforms – features conversations with New Brunswick and Nova Scotia community leaders, entrepreneurs, analysts and Huddle reporters about the issues and events that accelerate and enrich the growth of the region’s economy and culture.
Check out the Huddle podcast archive for more conversations about the Atlantic Canadian economy, which include feature interviews with regional leaders like Frank McKenna, Blaine Higgs, and tech entrepreneurs Marcel LeBrun and David Alston, our very first podcast guests. And please go to your favourite podcast platform, search for “Huddle Home Office” and subscribe."
More here:
"Building an evolving financial services industry and digital economy in the region was what McKenna and others who helped build the contact centre industry here envisioned.
McKenna spoke to Huddle recently about the new client advice centre TD Insurance is opening in Dieppe, with 100 people set to be hired by January next year and “hundreds” more to be hired remotely over time.
He was premier when TD opened its first contact centre in New Brunswick in 1994."
MORE HERE: About — Atlantic Fintech
ALICIA IS FOUND HERE ON LINKEDIN:
Alicia Roisman Ismach - United Way of Greater Moncton and Southeastern New Brunswick | LinkedIn
"Alicia Roisman Ismach
Listen to another #12minconvo "
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